General Terms and Conditions of Sale

General Terms and Conditions of Sale of SAS RODHOUSE, publisher of the website www.rodhouse.com

ARTICLE 1: PARTIES AND DEFINITIONS

These General Terms and Conditions of Sale (GTC) apply between:

SAS RODHOUSE
4 Impasse de l'île aux oiseaux – ZA de Kerollaire, 56370 SARZEAU
SIREN No.: 528 691 306
SIRET No.: 528 691 306 00039
Share capital: €10,000
President: Goulven DOLLE
CNIL declaration dated 24 January 2011
Host: Shopify
Registered with the RCS of Vannes under No. 528 691 306
Publisher of the website www.rodhouse.com
Hereinafter referred to as “RODHOUSE”.

The buyer: any person wishing to make a purchase via RODHOUSE’s website.

Definitions

Consumer: a natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft, liberal or agricultural activity (introductory articles of the French Consumer Code).

Professional: a natural or legal person acting for purposes that fall within the scope of their professional activity.

Buyer: a generic term referring indifferently to a Consumer or a Professional, unless otherwise specified.

Any internet user may read these GTC on the website or upon simple request to customer service.

ARTICLE 2: SCOPE

The buyer declares that they are at least eighteen years old, have legal capacity or hold an authorisation enabling them to commit under these GTC and to place an order on the website.

These GTC are intended to define the terms of distance selling, from placing the order to payment and delivery. They govern all steps necessary for the conclusion of the contract and ensure its follow-up between the contracting parties.

Purchasing a good via the website implies the buyer’s unreserved acceptance of these GTC and waiver of the right to rely on their own general or specific conditions, unless there is a prior, express and written derogation.

These GTC prevail over any other conditions not expressly accepted by RODHOUSE SAS.

RODHOUSE SAS reserves the right to modify these GTC at any time. Buyers are therefore advised to consult the GTC upon each new visit to the site. The applicable conditions are those in force on the date of the order.

ARTICLE 3: CHARACTERISTICS OF THE GOODS OFFERED

The products offered are those listed in the online catalogue of RODHOUSE SAS, available while stocks last. This availability does not apply to promotional operations, with the exception of sales and clearance.

Every offer complies with the provisions of Articles L310 et seq. of the French Commercial Code, as well as Decree No. 77-105/P of 2 September 1977 relating to price advertising to consumers, as amended by the Decree of 3 December 1987.

Each product is accompanied by:

  • a description drawn up by the supplier,

  • where applicable, technical documentation accessible to the buyer,

  • and indicative photographs, which endeavour to faithfully represent the product (notably in terms of colours), without guaranteeing a perfect similarity.

The products remain the property of RODHOUSE SAS until full payment of the price has been collected.

If the buyer wishes to purchase a product with a view to associating it with another product they already own, they must expressly indicate this when ordering. RODHOUSE SAS cannot be held responsible for compatibility difficulties that were not foreseeable at the time of the order.

ARTICLE 4: PRICES

The prices of the products offered by RODHOUSE SAS are indicated in euros including all taxes (VAT included), excluding handling and shipping fees. RODHOUSE SAS reserves the right to modify its prices at any time. However, products will be invoiced on the basis of the rates in force on the date the order is validated.

Conditions for professionals:

No discount will be granted for any early payment.

To obtain wholesale prices, please contact RODHOUSE SAS at: contact@rodhouse.com.

ARTICLE 5: ORDER

To place an order, the buyer must:

  • Complete the identification form by providing all required contact details or indicate their customer number if they have one.

  • Complete the online order form by indicating the references of all selected products.

  • Validate and verify their order.

  • Make payment according to the terms provided.

  • Confirm their order and payment.

Order confirmation constitutes unreserved acceptance of these GTC, acknowledgement of having read them and waiver of the right to rely on their own or competing purchasing conditions.

All information provided as well as the recorded confirmation constitute proof of the transaction and are deemed to be an electronic signature.

RODHOUSE SAS sends the buyer an order confirmation email, enabling them to modify the order up to the date the items are dispatched and to correct any input errors.

RODHOUSE SAS cannot be held responsible for input errors or their consequences; reshipment costs related to a correction are borne by the buyer.

Note: the earlier statement that “any order must correspond to the normal needs of a household” applies only to orders placed by Consumers. Orders placed by Professionals may be subject to quantity limitations and/or specific conditions communicated on a case-by-case basis.

ARTICLE 6: TERMS OF PAYMENT

The price is payable when ordering. Payments may be made by:

Bank card:

  • All cards must be international if issued outside France.

  • Secure payment via Shopify Payments (SSL), ensuring encryption of banking data.

  • The buyer’s account is debited only at the time of shipment of available products and for the corresponding amount.

Cheque:

  • In euros, issued by a bank domiciled in France or Monaco.

  • Payable to RODHOUSE SAS and sent to:

RODHOUSE SAS
4 Impasse de l'île aux oiseaux – ZA de Kerollaire
56370 SARZEAU
FRANCE

  • Cashed upon receipt.

PayPal:

  • Payment possible via a PayPal account; the transaction is secured according to the provider’s terms.

In the event of late payment, RODHOUSE SAS reserves the right to claim late-payment interest calculated at the statutory rate in force from the date of formal notice.

ARTICLE 7: PAYMENT SECURITY

To ensure payment security, RODHOUSE SAS uses the Shopify Payments secure payment service, incorporating the SSL (Secure Socket Layer) standard. Confidential data — 16-digit bank card number, expiry date, security code — are transmitted directly in encrypted form and do not transit on the servers of RODHOUSE SAS.

Providing banking details online and final validation of the order constitute proof of the order in its entirety and will be deemed an electronic signature and express acceptance of all operations carried out on the site.

ARTICLE 8: CUSTOMS DUTIES

Any order placed on the website and delivered outside France may be subject to taxes and customs duties imposed when the parcel reaches its destination. Any such duties and taxes are the sole responsibility of the buyer, who assumes them.

RODHOUSE SAS is not obliged to verify, collect or inform the buyer of customs duties and taxes applicable in the destination country. The buyer is advised to inquire in advance with the competent customs or tax authorities of their country to learn the amount and payment terms.

ARTICLE 9: AVAILABILITY

The product offers and prices proposed by RODHOUSE SAS are valid as long as they appear on the website and while stocks last, excluding promotional or price reduction periods. For products not stocked in the warehouses of RODHOUSE SAS, offers remain valid subject to availability from suppliers.

Information on availability is provided when placing the order, based on information provided by suppliers. Errors or changes that may occur remain the responsibility of the suppliers.

In accordance with Article L121-20-3 of the French Consumer Code, in the event a product becomes unavailable after the order is placed, the buyer will be informed by email as soon as the information is received from the supplier. The order concerned will then be automatically cancelled and, if the buyer’s bank account has been debited, an immediate refund of the amount actually paid will be made.

For payments by cheque, the refund will be made, at the choice of RODHOUSE SAS, by bank credit or by cheque, no later than thirty days following the date the cheque is cashed.

ARTICLE 10: DELIVERY

Deliveries are made to the address indicated when ordering, accompanied by a detailed invoice stating the amount of value added tax (VAT). Shipping costs are determined based on the delivery address, the mode of transport, the number of items, the weight and the total amount of the order.

RODHOUSE SAS delivers your orders to several countries in the European Union (Germany, Austria, Belgium, Cyprus, Denmark, Spain excluding the Canary Islands/Ceuta/Melilla, Estonia, Finland, France excluding overseas departments and territories, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, United Kingdom excluding the Channel Islands, Slovakia, Slovenia, Sweden, non-exhaustive list). Additional charges may apply depending on the destination. For any delivery outside these areas, please contact us at contact@rodhouse.com to learn about the terms and shipping costs.

RODHOUSE SAS undertakes to indicate to the buyer, before conclusion of the contract, the deadline for delivery of the goods or the performance of the service. In the event of a delay of more than seven days, the consumer may cancel the order by registered letter with acknowledgement of receipt and will be reimbursed the sums paid within thirty days.

RODHOUSE SAS cannot be held responsible for delays or loss of parcels attributable to a third party to the transport contract, to the buyer themself or to an event of force majeure. If you do not receive your parcel within the indicated time, please inform customer service so that an investigation can be conducted with the carrier (maximum duration: 21 working days). If the parcel is found, it will be resent to you; if it remains untraceable, it will be considered lost and you will be refunded. No reshipment or refund takes place during the investigation period.

Verification and recording of anomalies
Upon receipt of the order, it is strongly recommended to:

  • Check the conformity of the products (quantity, references, condition) in the presence of the delivery driver.

  • Record any anomaly or damage on the delivery note, in the form of precise and complete handwritten reservations, accompanied by the recipient’s signature.

Handling reservations upon delivery
To preserve your rights and facilitate any recourse against the carrier, it is essential to:

  • Inspect the products at the time of delivery.

  • Examine the contents of any defective packaging in the presence of the driver.

  • Ask the driver for the document allowing written reservations to be recorded (impossible on the electronic signature device).

  • Make precise and complete written reservations about the goods.

  • Specify if the reservations concern the packaging only; in that case only the packaging will be compensated.

  • Indicate whether the packaging was opened or re-taped in case of missing parts.

  • Mention the reference or name of the damaged part(s) and the number of parts concerned.

  • Describe the damage sustained (e.g.: “2 XXX references damaged, broken, with dented side” or “parcel opened and 2 XXX references missing”).

  • In case of a suspicious sound of broken glass, open the parcel and record precise reservations about the contents.

  • Anticipate any contradictory reservations made by the driver.

  • Send a substantiated protest within 3 full days (or 7 days for international) to request a judicial expert assessment from the competent commercial court.

Examples of ineffective or unsubstantiated reservations
“Subject to unpacking, to inspection”; “Damaged box, crushed parcel”; “Broken pallet or fell off the truck”; “Unsellable merchandise, damaged merchandise”; “Missing X parts” without mentioning opening or repackaging of the parcel.

Each delivery is deemed completed once the products are made available by the carrier. When the status is indicated as “delivered”, the carrier’s proof prevails, unless the buyer provides evidence to the contrary. RODHOUSE SAS reserves the right to refuse any request for refund or reshipment for non-delivery or loss of parcel.

ARTICLE 11: RIGHT OF WITHDRAWAL (CONSUMERS ONLY) & RETURN PROCEDURES

11.1 Statutory right of withdrawal (Consumers)

The Consumer has a period of fourteen (14) days from delivery of their order to return any product to RODHOUSE SAS, without penalty, for an exchange or refund.

Procedure:

  • First contact customer service by email (contact@rodhouse.com) or by phone (non-surcharged call) to obtain a return form with a return number (RMA).

  • Complete and enclose this return form with the item(s) to be returned.

  • Ship the goods, at the Consumer’s expense, via the carrier of their choice.

  • Upon receipt of the parcel, RODHOUSE SAS will send an email confirming receipt and specifying the refund terms. The price of the item will be refunded within ten working days by cheque, bank transfer or bank card, less, where applicable, any costs for unpaid postage.

Incomplete, worn, damaged or soiled products will not be accepted.

Exceptions (Ordinance No. 2001-741 of 23 August 2001 and Article L121-20-2 of the French Consumer Code, and subsequent texts):

  • Provision of services the performance of which has begun, with the consumer’s agreement, before the end of the withdrawal period;

  • Goods or services the price of which depends on fluctuations in the financial market;

  • Goods made to the consumer’s specifications or clearly personalised, or which by their nature cannot be returned or are liable to deteriorate rapidly;

  • Audio or video recordings or computer software unsealed by the consumer;

  • Newspapers, periodicals or magazines;

  • Authorised betting or lottery services.

11.2 Professional returns (excluding statutory warranties)

Purchases made by Professionals do not benefit from any right of withdrawal.

11.3 Abusive returns and conduct

In the event of abusive returns, RODHOUSE SAS reserves the right to refuse any subsequent order.

ARTICLE 12: WARRANTY

All products supplied by RODHOUSE SAS benefit from the legal warranty of conformity and the warranty against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.
In the event of non-conformity or hidden defect in a product, the buyer may choose replacement or refund of the item concerned.

All claims, requests for exchange or refund must be sent within thirty days from the date of delivery, by registered letter with acknowledgement of receipt to:

RODHOUSE SAS
Service Garantie (Warranty Department)
4 impasse de l'île aux oiseaux – ZA de Kerollaire
56370 SARZEAU
FRANCE

RODHOUSE SAS always favours an amicable resolution: the buyer may first contact customer service by email at contact@rodhouse.com to find a satisfactory solution.

ARTICLE 12.5: WARRANTY FOR ASSEMBLED RODS

In accordance with Articles L.217-7 to L.217-14 of the French Consumer Code and Articles 1641 to 1649 of the French Civil Code, the purchase of an assembled fishing rod is guaranteed against any lack of conformity or hidden defect for a period of two years from the date of purchase.

Warranty exclusions
Normal wear and tear of the product.
Damage resulting from improper use (crushed in a car door, stepped on, heavy impact, snagging in water or trees causing overload, poor respect of fighting angles, lure too heavy, drag too tight).
Neglect of maintenance.
Damage caused by the use of unsuitable equipment.
Incidents following modifications made to the rod.

Reason and findings
Structural defects (compaction defect, porosity) generally cause a rapid breakage, often during the first uses. Fewer than 5% of breakages are due to a manufacturing defect; the vast majority are due to improper use or transport.

Coverage conditions
0–6 months: full coverage under warranty if used properly. In case of accidental breakage (e.g. car door), a goodwill gesture of 50% is applied to the price of the broken element.
6–12 months: goodwill gesture of 45% on the repurchase price of the broken element, regardless of the reason.
12–24 months: goodwill gesture of 40% on the repurchase price of the broken element, regardless of the reason.

Request procedure
For any claim, the buyer must send by email to contact@rodhouse.com:

  • Three photos:

    • Wide shot showing the rod and its environment (case, accessories).

    • Photo of the rod reference.

    • Close-up of the broken part.

  • The invoice or order number.

  • A precise description of the circumstances and mechanism of the breakage.
    The email exchange serves as a written record for tracking the request.

General provisions
This warranty applies to the original buyer and covers all countries of the European Union.
It does not apply to second-hand sales.
RODHOUSE SAS reserves the right to revise these conditions without notice.
Rods in the Workshop series, assembled and tested in-house, benefit from the same warranty conditions.

ARTICLE 13: LIABILITY

In the context of online sales, RODHOUSE SAS is bound by an obligation of means. Its liability cannot be engaged for any damage resulting from:

  • Use of the internet (loss of data, intrusions, viruses, service interruptions, etc.).

  • Failure to fulfil its contractual obligations due to a fortuitous event or force majeure as defined by the case law of French courts.

  • A stock shortage at a supplier.

RODHOUSE SAS also disclaims any liability:

  • For indirect damage resulting from purchases made for professional purposes (loss of business, loss of profits, loss of opportunity, commercial prejudice, etc.).

  • If the items delivered do not comply with the legislation of the country of delivery, outside France.

Nevertheless, RODHOUSE SAS undertakes to exercise all professional care necessary to provide quality service and promote customer satisfaction.

ARTICLE 14: INTELLECTUAL PROPERTY

All elements of the RODHOUSE SAS website—whether software (code, scripts), visual (images, logos, graphic charters) or audio (audio content)—are and will remain the exclusive intellectual property of RODHOUSE SAS.

It is strictly forbidden for any person to reproduce, represent, adapt, modify, extract, exploit or disseminate, even partially, these elements without the prior written authorisation of RODHOUSE SAS. Any violation of this prohibition may give rise to civil and criminal proceedings.

However, RODHOUSE SAS authorises, on a non-profit basis, non-commercial, associative or participatory sites and media to use media (images, texts, videos) available on its website www.rodhouse.com, provided that:

  • Such use is not for commercial or advertising purposes.

  • The content is fully cited with a clear and visible mention of the source (“Source: www.rodhouse.com”).

  • Any hyperlink to the RODHOUSE SAS website is easily identifiable and does not mislead as to the identity of the publisher. RODHOUSE SAS reserves the right to request the removal of any authorised link without justification.

ARTICLE 15: PERSONAL DATA

In accordance with French Law No. 78-17 of 6 January 1978 on information technology, files and freedoms, the personal data collected by RODHOUSE SAS may be subject to automated processing declared to the CNIL.

Purpose of processing
Order management and customer relations.
Sending commercial and promotional information (with prior consent).
Analysis and improvement of website performance (traffic statistics).

Cookies and trackers
RODHOUSE SAS uses cookies to recognise returning visitors and facilitate navigation.
Functional cookies (necessary for the proper functioning of the site) and analytical cookies (e.g. Google Analytics) may be stored.
Data collected via Google Analytics are transmitted and stored under the sole responsibility of Google.
The user may disable cookies via their browser settings.

Sharing and recipients
Data may be shared with:

  • Logistics and payment providers (for order fulfilment).

  • Commercial partners, if the user has consented.

Retention period

  • For the time necessary to manage the commercial relationship.

  • In accordance with legal obligations (invoicing, warranty, disputes).

Data subject rights
Right of access, rectification, erasure and portability of data.
Right to object and to restrict processing.
Right to define post-mortem directives.
To exercise these rights, the user may contact:
RODHOUSE SAS – Data Protection Officer
4 impasse de l'île aux oiseaux – ZA de Kerollaire
56370 SARZEAU
Email: contact@rodhouse.com

Cookies and settings
Note: a cookie does not directly identify a person, only their device. To refuse cookies, the user may:

  • Configure their browser (see online help).

  • Use a deactivation add-on.
    In case of a complaint, the user may refer the matter to the CNIL (www.cnil.fr).

ARTICLE 16: ENTIRE AGREEMENT

If any clause of this contract is declared null and void due to a change in legislation, regulations or a court decision, this shall in no way affect the validity, interpretation and performance of the other clauses of these GTC.

ARTICLE 17: TERM

These GTC apply for the entire period during which the services and products offered by RODHOUSE SAS are available on its website www.rodhouse.com. They remain in force as long as the site is accessible and operational, including for current orders.

ARTICLE 18: ARCHIVING AND PROOF

RODHOUSE SAS keeps order forms and invoices on a reliable and durable medium, thus constituting a faithful copy in accordance with Article 1348 of the French Civil Code.

RODHOUSE SAS’s computerised records will be considered proof of communications, orders, payments and transactions between the parties.

ARTICLE 19: COMMERCIAL LINKS

Commercial and advertising links may be present on various pages of the RODHOUSE SAS website. These links lead to third-party sites whose content and operation are not under the control of RODHOUSE SAS.

RODHOUSE SAS declines any responsibility for the content, availability, functionalities or any damage—whether direct or indirect—suffered by the buyer or any third party when connecting to these external sites.

ARTICLE 20: DISPUTE RESOLUTION

These conditions of sale are governed by French law. In the event of a dispute arising from the interpretation or performance of this contract, the parties undertake to resort primarily to an extrajudicial arbitration procedure, excluding any legal action, under the following terms:

  • The party wishing to submit the dispute to arbitration must inform the other party by registered letter with acknowledgement of receipt, specifying the subject of the dispute.

  • Each party has a period of one month from this notification to appoint an arbitrator and inform the other party, also by registered letter with acknowledgement of receipt.

  • If one of the parties does not appoint an arbitrator within this period, the other party may refer the matter to the President of the Commercial Court of the registered office of RODHOUSE SAS (Vannes) to appoint the missing arbitrator.

  • The two arbitrators thus appointed jointly choose a third arbitrator. Failing agreement within one month, this third arbitrator shall be appointed at the request of the most diligent party by the President of the Commercial Court of the registered office of RODHOUSE SAS.

  • The arbitral award rendered is final, binding and res judicata between the parties.

If, despite this procedure, the dispute is not resolved or if one of the parties refuses arbitration, the competent courts may be seized. For buyers not resident in France, French courts remain exclusively competent.

RODHOUSE SAS always favours seeking an amicable solution and encourages the parties to make contact as soon as any dispute arises.

ARTICLE 21: CREDIT NOTES

Credit notes are refunded within 15 days.

ARTICLE 22: GIFT CARDS

Gift cards issued by RODHOUSE SAS are valid for one year from their date of issue.

The beneficiary may partially use the amount of the gift card when placing an order and reuse the remaining balance for future purchases, within the validity period.

The purchase of a gift card is not taken into account in the calculation of the total amount spent over the last 365 days used to determine the customer’s VIP 5, 10, or 15 status.

ARTICLE 23: PROMOTIONAL OFFERS

Promotional offers proposed by RODHOUSE SAS are an integral part of its commercial policy. They are communicated at its sole discretion and apply for a limited period, as indicated at the time of their publication. Even when a promotion is announced as “unlimited”, RODHOUSE SAS reserves the right to modify or limit its duration at any time, without obligation of prior notice.

RODHOUSE SAS is not obliged to inform its customers in advance of upcoming promotions and cannot be required to provide a refund or commercial discount in the event of cancellation, modification of the duration or conditions of a promotion.

Furthermore, loyalty programmes and related discounts may have their purpose, terms and application modified at any time, at the discretion of RODHOUSE SAS, without any consideration or compensation being claimable.